And it’s not just the decor that defines the environment.

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Here we are also talking about music , air conditioning and even the way your
team interacts with customers . The environment is a set. As we are discussing in the
last few topics, there is nothing more important to a restaurant’s success than
the customer experience. And, for a long time, that doesn’t just mean eating well.
Your increasingly demanding customers are looking for a fun, comfortable and memorable
experience. And the key to that is, once again, in the details.
The way the customer is served in the restaurant, for example, can make all the
difference. This is one of the most valuable restaurant tips: always think about your
customer’s comfort and satisfaction. Check out some ways to improve the customer
experience in your restaurant:
• Encourage feedback . Many restaurants offer discounts or drinks to customers
who take surveys about their experience at the place. This is a great way to find out
where you can improve.
• Train your team : personalized and courteous service is essential. In addition, it is
worth remembering that it is good to avoid overeating: waiters who often ask about
customer satisfaction or who often check whether the table needs something can
end up being intrusive, interrupting conversations or making customers feel
suffocated.